WHAT DELIVERY OPTIONS DO I HAVE?
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Normally 7-14 Business Days(FREE on orders over $49)
Shipping time: Expedited Shipping + Normally 3-10 Business Days
Shipping fee information is included in checkout page
Will my order be delayed?
There may be a slight delay with your order, but rest assured it is on its way to you.
We are following local government guidelines which are ever-changing, please keep checking your tracking for updates to your order. If an order is failed to be delivered,our team will personally contact your regarding a refund or re-shipment.
I cannot access my delivery point, can I cancel my order?
1.Your order will be fully refunded if it’s cancelled within 24 hours of purchase and before shipment.
2.For orders cancelled after 24 hours of purchase but before shipment, a 5% cancellation fee is applied.
3.If your order has been dispatched and is in transit, we are unable to process the cancellation.
Please keep an eye on your tracking to follow the progress of your parcel.
My question hasn’t been answered, who can I contact?
Above all, we are here to support you. If we haven’t answered your question above please get in touch with [email protected]ekunge.com. Or leave a message in our facebook page or instagram page, we will process it promptly.
TAX AND DUTIES
The price includes tax, customers do not need to pay additional tax
We accept orders from users worldwide.
Affected by the coronavirus epidemic, it may lead to extension of the delivery time. In some areas or countries with serious epidemic , the delivery time may be twice as much as the normal standard.
|Shipping Method||Delivery Time||Area|
|Standard Shipping||7-12 days||North America (USA )|
|7-12 days||Oceanic (Australia)|
|7-12 days||Europe (France Germany Belgium Luxembourg Netherlands)|
|7-12 days||Europe (Sweden Portugal Italy)|
|7-12 days||Europe (England)|
|7-12 days||Europe (Finland Iceland Switzerland The Czech Republic Greece Austria)|
|7-12 days||Europe (Norway Denmark Sweden Ireland Luxembourg Switzerland The Czech Republic Slovakia Poland Slovenia Romania Hungary Latvia Lithuania Estonia)|
|7-12 days||North America (Canada Mexico)|
|7-12 days||South America (Columbia Chile Peru Argentina Venezuela Ecuador)|
|7-14 days||Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Iran Israel Saudi Arabia Cyprus Palestine)|
|7-14 days||Europe (Croatia Ukraine Georgia Spain Russia)|
|7-14 days||Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea)|
|7-14 days||Oceanica (New Zealand)|
|Expedited Shipping||3-5 days||Europe (Norway Denmark Sweden Finland France Ireland Belgium Netherlands Luxembourg Switzerland Germany Austria The Czech Republic Slovakia Poland Spain Portugal Italy Croatia Slovenia Romania Greece Hungary Ukraine Latvia Lithuania Georgia Estoni)
|3-7 days||North America (USA Canada Mexico)|
|3-7 days||South America (Columbia Chile Peru Brazil Argentina Venezuela Ecuador)|
|3-10 days||Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Israel Saudi Arabia Cyprus Palestine)|
|3-10 days||Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea)|
|3-10 days||Oceanica (Australia New Zealand)|
We accept the cancellation of the order before the product is shipped or product. If the order is canceled, you will be fully refunded. We can not cancel the order if the product is already shipped.
Returns (if applicable)
We accept returns on products. Customers have the right to request the return within 30 days of receipt.
To be eligible for a return, your article must be unused and in the same condition that you received it. It must be in the original packaging. To complete your return, we need a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
return shipping costs are paid by the buyer. After receiving your information packages for reference and tracking number, we will refund your money in your account in 2-7 business days.
To solve your problem as quickly as possible, please contact our customer service Emily： [email protected] If you have questions about the return policy, please contact us online.
Returns (if applicable)
Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Returns (if applicable)
In the event ships for free, customer will be informed of the return shipment cost (estimates may be given based on the our own costs in shipping to customers)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email informing you that we have received your returned item. We also inform you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or to your original payment method, within a given period.
late repayment or missing (if applicable)
If you have not received a refund, first check your bank account.
Then contact your credit card company, it may take some time before your refund officially released. Then, contact your bank. There is often a bit of processing time before a refund is posted. If you've done all this and you still have not received your refund, please contact us at [email protected]
How To Track My Order?
Customers can get their tracking number in the order information and check the package information on https://www.zekunge.com/pages/track-order.
Sell Out ? What If The Item I’m Interested In Is No Longer Available In My Size ?
New items can be sold out rather quickly, but we may get more soon!Please contact our customer care department via New items can be sold out
rather quickly, but we may get more soon!
Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the
best email address for reaching you when the item becomes available.
What Should Do If The Size On The Tag Is Different From What I Ordered ?
The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if
you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don't fit you well, you could return them definitely. (Please check our return policy)
Why The Color Of Received Clothing Is A Little Different From What I Saw Online ?
The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the
appearance and mood about your favorite clothing, we hope you can keep clothing. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.
Any Store Locations ?
We just do the business on line .
How Do I Use A Discount Code ?
If you have a discount coupon, when you go to “check out” page, you may find an option where you need to input the number, that’s how you use it.
Not Be Sure About A Size Or Have A Fit Question. How Do I Find This Information ?
Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.
Why Was My Order Canceled ?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.
Need To Change Something On My Order, How Can I Do That ?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.
Can I Get More Information On A Product ?
We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.
The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.
If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.
Any Catalogues That I Can Buy From ?
With over so many new items every week, and hundreds of items on the site at any one time, plus constantly changing fashion news, trend features and advice, it would simply be impossible for a paper catalogue to keep up.
Instead we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and catwalk give you a much more realistic view of the items you want.
How Do I Pay For My Order ?
We like to give you plenty of payment options: we accept Visa, MasterCard credit card as our secure payment method which accepts all kinds of credit or debit cards. We also take security very seriously indeed, so your details will be safe with us.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
What Currencies Can I Use ?
There are several currencies available as follows: US dollar, EURO, Great Britain Pound Sterling，Canada Dollar, Australia Dollar, Norwegian Krone, Switzerland Francs, Swedish Krona, Polish Zloty, Danish Krona, Japanese Yen, Hong Kong Dollar.
Is It Safe To Use My Credit Card On The Website ?
Please don’t worry; it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.
During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.
Why Might My Credit Card Be Refused ?
Your credit card may be refused for any of the following reasons:
The card may have expired. Check that your card is still valid.
You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.
Was I Charged Twice ?
Your credit card will only be charged once after your order ships.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.